- Create a Papercut guest account
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To create a guest print account, click here
(Please note: all visitors will need to create a Papercut guest account used to pay for printing. Click on the link and then click “Register as a Guest User” under log in. When the guest account is created, you must add a valid email address. To access the YaleSecure network, you will need either a temporary NetID, a sponsored NETID, or access to the network through a special kiosk in various libraries.)
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- Add funds
- For visitors to add funds, the following must be true:
- You do not have a Yale NetID
- You have a guest Papercut account and wish to add funds to that account
- Click here to add funds
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Print Locations
For Visitors printing using Papercut, devices are available at the following locations:
- Sterling Memorial Library
- Arts Library*
- Center for Science & Social Science Information*
- Divinity Library
- Math Library
- Medical Library*
- Music Library
- School of Management - location TBD
- *Color printers available
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Visitor printing with a temporary Yale NetID
You can use Web Print with your temp Yale Netid and Papercut guest account. or You can set up your own computer with the Papercut software and queues.
Client Set-Up
Queue Set-Up
- Print Cost
- B&W = $ 0.08 per image for the 1st side and $ 0.04 per image for the 2nd side.
- Color = $ 0.25 per image for each side.
- Scans = Free
Visitor Printing
- The printer is out of toner / paper
- Find the nearest STC staff member to assist or email: cluster.support@yale.edu
- The printer is jammed
- Find the nearest STC staff member to assist or email: cluster.support@yale.edu
- I released my print job and nothing printed
- The most common reason jobs don’t come out is not having sufficient funds in your account. You can check by logging onto your Papercut User page.
- Second, is sending a document to print using Web Print and the document has some type of security on it and can’t release it because it can’t open it. Remove any security on the document if you want to use Web Print. You can put it back on after you have printed it.
- Also, check that the printer is turned on and not in an error state.
- Why does my print job say, “Hold for Authentication”?
- This can happen on Mac computers when a stored password has been changed and the old one is stored in the keychain. Go to the keychain and look for a BluePrint print queue entry, delete it, and try to print again entering the new password when prompted.
- I cannot connect to the BluePrint queues
- Verify you are on the Yale network and YaleSecure if wireless.
- Student Technology Collaborative (STC)
- Web: https://studenttechnology.yale.edu/
- Email: cluster.support@yale.edu
- Hours: See web site for hours
- ITS Help Desk
- Web: https://helpme.yale.edu
- Tel: 203.432.9000
- Hours: 24-7
- BluePrint Support
- Email: BluePrint@yale.edu
- Tel. 203.436.9640
- Hours: 8:30 – 5:00 M-F
- SOM Help Desk
- Email: SOMIT@yale.edu
- Tel. 203-432-7777
- Law School Help Desk
- Email: law.help@yale.edu
- Tel. 203-432-0821
- School of Drama
- Email: ysd-tech@yale.edu
- Tel. 203-432-8830
- School of Forestry and Environmental Studies
- Web: https://resources.environment.yale.edu/resources/computing/
- Email: helpdesk.yse@yale.edu
- Tel. 203-436-4444
Frequently Asked Questions
Here, you will find answers to common questions
about our PaperCut services.