Student Printing - Common Issues

  1. Find the nearest STC staff member to assist or email: cluster.support@yale.edu

  1. A print job may be stuck in the queue. Please contact Student Cluster Support or BluePrint support to clear the queue. If at a ,professional school please contact their IT support or BluePrint Support. 
  2. Support contact information

  1. This can happen on Mac computers when printing for the first time or a stored password has been changed and the old one is stored in the keychain. 
  2. Cancel and restart the print job. A prompt box from the Mac should appear, input your NetID and password.
  3. If the error occurs again, then go to the keychain and look for a BluePrint print queue entry, delete it, and try to print again, entering the new password when prompted.

  1. Verify you are on the Yale network and YaleSecure if wireless. 
  2. Custom DNS settings will prevent you from accessing any Papercut devices, websites and, related functions. If on the Yale secure network and you are unable to access any Papercut functionality, verify that your Network’s DNS settings are set to automatic.

  1. If the Webprint page is unavailable, verify that you are on Yale Secure and remove any customer DNS settings, as all Papercut functions require the default Yale connection.
  2. The most common reason jobs don’t come out is not having sufficient funds in your account. You can check by logging onto your Papercut User page(Link is external).
  3. Some documents are protected by security. WebPrint is not compatible with any secure documents. Remove any security from the document if you want to use Web Print. You can put it back on after you have printed it.
  4. Check that the printer is turned on and not in an error state.

  1. New Badges require up to 24 hours to sync with the Papercut devices.
  2. Verify you can log in manually with your NetId and password.
  3. Contact BluePrint Support if an old badge does not work, or if you have waited 24 hours after receiving a new badge at 203-436-9640 / BluePrint@yale.edu.

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